At Metaunite Infotech, customer satisfaction is our top priority. We are committed to providing exceptional services that help your business grow. However, we understand that there may be instances where a refund request becomes necessary. Our Refund Policy is designed to be transparent and fair, ensuring that our clients are treated with respect and understanding.

Eligibility for Refund
Refunds are only applicable under the following circumstances:

• Service Failure: If we fail to deliver the agreed services within the specified timeframe or do not meet the service expectations as outlined in our service agreement.
• Project Cancellation: If the project is canceled due to circumstances beyond your control or as per the terms discussed before the commencement of the project.
• Non-Performance: If the final deliverables do not meet the defined scope, as agreed upon in the contract or package details.

Refund Process
If you believe that you are eligible for a refund, please follow the steps below to initiate the process:

1. Submit a Refund Request: Send us a detailed email explaining your concern to support@metauniteinfotech.com. Include the project or service details, and any specific issues you’re facing.
2. Review Process: We will review your request within 1-2 business days. This may involve looking into the service delivered, your satisfaction, and whether the service terms were met.
3. Refund Approval: If your request meets our refund criteria, we will approve your refund. Refunds will be processed within 5-6 business days from the approval date.

Refunds Will Not Be Provided For

• Services already delivered and completed as per the agreed terms and timelines.
• Services that have been used or completed, including digital products and subscriptions.
• Charges for third-party services or integrations that have been paid for and completed.
• Any changes or updates made after the initial project completion, unless specifically mentioned in the service agreement.

Service Delivery Commitment
We are committed to delivering high-quality work and ensuring that you are completely satisfied with our services. If you encounter any issues, we encourage you to get in touch with our support team as soon as possible. Our team will work to resolve any concerns and, if necessary, offer alternatives that align with your needs.

Communication and Transparency
We believe in maintaining open communication throughout our service delivery process. If any issue arises, we encourage you to contact us so that we can find a solution. We value your feedback and are always looking for ways to improve our services.

How Refunds Are Processed
Refunds will be made to the original method of payment, and only the amount paid for services (excluding any non-refundable charges such as third-party fees, subscriptions, etc.) will be refunded. Refunds will take 5-6 business days to be processed after the approval. The exact amount refunded will depend on the extent of services delivered and the service package chosen.

For any further questions or assistance, feel free to reach out to us at support@metauniteinfotech.com.